FAQ
Frequently Asked Questions
1. What makes your products “100% organic”?
Our products are made from purely biodegradable ingredients and are manufactured using an environmentally friendly process. They are free from harmful chemicals, conserve natural resources and are delivered in recyclable packaging. This is how we protect the environment - and your home.
2. Do your products contain phosphates or other harmful substances?
No, our products are completely free of phosphates, microplastics and other harmful ingredients. We rely on innovative formulas that clean effectively and are environmentally friendly at the same time.
3. Is plastic packaging really environmentally friendly?
Yes, we use packaging made from recycled plastic that can be recycled again. In this way, we actively contribute to reducing plastic waste. We are also continuously working on alternatives to make our packaging even more sustainable.
4. Why should I choose your products over other brands?
Our products offer more than just cleanliness - they are a conscious choice for the future of our planet. We combine the highest effectiveness, 100% organic ingredients and sustainable packaging solutions. With every purchase, you help reduce the environmental impact without compromising on quality. Our mission is to make your cleaning more environmentally friendly, safer and more effective - that's what makes us unique.
5. How long do your products last?
Our products have a shelf life of at least 12 months. You can find the exact information on each package. Store the products in a cool, dry place to maintain their full effect.
6. Can your cleaning products damage sensitive surfaces?
Our products are designed to clean gently but effectively. However, the concentrated products are not suitable for chrome, glass or stainless steel Please follow the application instructions on the packaging.
7. What should I do if my package arrives damaged?
If your package is damaged, please contact our customer service immediately at info@mycleanbio.com or +4915228094350. We will arrange a replacement or refund as quickly as possible.
8. Which shipping service providers deliver your products?
We work with reliable shipping partners such as DHL, DPD, GLS who offer environmentally friendly delivery options. This way we ensure that your order reaches you quickly and sustainably.
9. How does the return process work if I am not satisfied?
If you are not satisfied with a product, you can return it to us within 14 days. Please contact us in advance so that we can organize the return and provide you with a return label.
10. Is there a way to track the status of my order?
Yes, once your order has been dispatched, you will receive an email with a tracking number so you can check the status of your delivery online at any time.
11. Can I change my delivery address later?
If your order has not yet been shipped, we can adjust the delivery address. Please contact our customer service as soon as possible.
12. How do I contact customer service if I have further questions?
You can contact us at any time by email at info@mycleanbio.com or by phone at +4915228094350 . Our team is available Monday to Friday, 9 a.m. to 4 p.m. and will be happy to help you.